Turn 1-Star Reviews
Into Loyal Customers
Torch auto-generates empathetic, professional responses to negative Google & Yelp reviews — and alerts your team via Slack so you can follow up personally. Stop losing customers to silence.
"Terrible experience. Tech was 2 hours late and didn't even fix the problem. Won't be calling them again."
"John, we sincerely apologize for the delay and the unresolved issue. That's not the standard we hold ourselves to. We'd love the opportunity to make this right — our service manager will be reaching out to you today to schedule a priority callback at no charge."
Three steps to never
miss a bad review again
Connect Your Profiles
Link your Google Business and Yelp pages in under 2 minutes. We start monitoring immediately.
Auto-Respond to Reviews
When a negative review drops, Torch crafts an empathetic, professional response and posts it — fast.
Get Alerted on Slack
Your team gets a Slack notification with context, so you can follow up personally and recover the customer.
Your reputation, on autopilot
Save Hours Every Week
Stop spending time crafting responses to every negative review. Torch handles it instantly, so you can focus on running your business.
Protect Your Reputation
A fast, professional response to a bad review shows potential customers you care — before they scroll past your listing.
Recover Unhappy Customers
Most unhappy customers just want to be heard. Torch bridges that gap with empathy and speed, giving you a chance to win them back.
Never Miss a Bad Review
Real-time monitoring means zero reviews slip through the cracks. Get alerted via Slack the moment a negative review lands.
HVAC pros love Torch
"We went from dreading bad reviews to actually welcoming them. Torch responds before I even see the notification. Game changer."
Mike R.
Owner, Comfort Air Solutions
"Two customers who left 1-star reviews are now regulars. All because Torch responded fast and we followed up. Worth every penny."
Sarah T.
Operations Mgr, TempRight HVAC
"I used to lose sleep over bad reviews. Now Torch handles the response and pings me on Slack. I just pick up the phone and make it right."
Carlos M.
Owner, AirFlow Masters
Simple, honest pricing
One plan. Everything included. Cancel anytime.
Torch Pro
Everything you need to protect your reputation and recover customers.
No contracts · Cancel anytime · 14-day money-back guarantee
Ready to stop losing customers
to bad reviews?
Join HVAC contractors who are turning their worst reviews into their strongest customer relationships.
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